Shipping Information

Processing time

Orders are processed Monday to Friday, excluding public holidays. Please allow 1–3 business days for your order to be prepared and dispatched. Orders placed on weekends or holidays are processed on the next business day.

Delivery times

Once your order has shipped, estimated delivery times are:

Delivery times are estimates and may occasionally be longer during peak periods, sales events or due to local courier delays.

Order tracking

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your parcel. Tracking information can take 24–48 hours to update after dispatch.

Changing or cancelling an order

Need to update your delivery address or cancel your order? Contact us as soon as possible. We can make changes until your order has been dispatched. Once shipped, we're unable to change the address or cancel the order, but you can still return it following our return policy.

Customs, duties and taxes

Depending on your country, your order may be subject to import duties or taxes. Any such charges are set by your local customs authority and are not included in your order total unless stated at checkout.

Lost or damaged parcels

If your tracking shows no movement for an extended period, or your order arrives damaged, please contact us within 7 days of the expected delivery date with your order number and, where possible, photos. We'll investigate with the courier and arrange a replacement or refund.

Please make sure your shipping address is complete and correct at checkout. We can't be responsible for parcels lost due to an incorrect address provided by the customer.