Refund policy

RETURN & REFUND POLICY

Return Period

You can request a return within 30 days of receiving your order.

To be eligible for a return, items must be:
- Unworn, unwashed and in their original condition
- Returned with all original tags attached and in their original packaging

How to Request a Return

1. Email us at info@dearmaisie.com with your order number and the reason for your return.
2. Our team will reply with your return instructions and the return address.
3. Once your return arrives and has been inspected, we'll let you know whether your refund has been approved.

Please do not send items back without contacting us first, as returns sent without approval or to the wrong address may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping. Please note that our returns warehouse is located outside the United States and Australia, so return postage is sent internationally and costs may be higher than domestic shipping. Return shipping costs are non-refundable.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit back to us.

Faulty, Damaged or Incorrect Items

Received an item that is faulty, damaged or not what you ordered? Please contact us within 7 days of delivery at info@dearmaisie.com, including your order number and clear photos of the issue.

In these cases, you will not pay for return shipping. We'll review your case and offer a replacement or a full refund.

Non-Returnable Items

We cannot accept returns for:
- Items that show signs of wear, washing, makeup, perfume, deodorant or damage caused after delivery
- Items returned without their original tags
- Gift cards

Sale items can only be returned if they are faulty, damaged or incorrect.

Not sure if your item can be returned? Contact us before placing your order and we'll be happy to help.

Exchanges

We don't offer direct exchanges. If you'd like a different size or colour, simply return your item following the steps above and place a new order for the item you want.

Refunds

Once your return has been received and inspected, we'll email you to confirm whether your refund has been approved.

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

Lost or Stolen Parcels

If your tracking shows your parcel as delivered but you haven't received it, please:
- Check with neighbours, building reception or nearby pickup points
- Contact the courier using your tracking number

If you still can't locate your parcel, contact us and we'll help you open a claim with the courier.

If you notice an error in your shipping address after placing your order, please contact us immediately so we can try to correct it before dispatch.

For any questions about returns or refunds, our team is here to help at info@dearmaisie.com.