Shipping policy

SHIPPING POLICY

Processing Time

All orders are prepared and dispatched from our fulfilment centre. Orders are processed Monday to Friday, excluding public holidays, and typically take 1–3 business days to process before being shipped. During sales events and busy holiday periods, processing may take slightly longer.

Orders placed on weekends or public holidays will begin processing on the next business day.

Changes and Cancellations

Orders can be cancelled within 8 hours of order confirmation. After this time, your order may already be in preparation and can no longer be cancelled. If you change your mind, you can return the item once it arrives by following our Return Policy.

If you need to update your delivery address, please contact us as soon as possible. We're happy to help, but once an order has shipped, the address can no longer be changed.

Delivery Time

Once your order has shipped, delivery usually takes 7–12 business days, depending on your location and your local courier.

Please note:
- Couriers do not deliver on weekends or public holidays.
- Orders processed on a Friday evening will usually ship the following Monday.
- Delivery times are estimates and may occasionally be longer during peak periods or due to courier delays.

Shipping Costs

We offer free shipping on all orders.

Insured Priority Shipping

Every order is sent with Insured Priority Shipping at no extra cost, which includes:
- A tracking number, so you can follow your parcel at every stage.
- Delivery confirmation, so you know when your order has arrived.
- Protection for your order: if your parcel is lost in transit or doesn't arrive as expected, we'll send you a free replacement or issue a full refund.

Your tracking number is sent by email as soon as your order ships. Tracking may take 24–48 hours to update.

Customs, Duties and Taxes

Depending on your country, your order may be subject to import duties or taxes charged by your local customs authority. These charges are not included in your order total unless stated at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged, or your tracking shows no movement for an extended period, please contact us within 7 days of the expected delivery date with your order number and, where possible, photos. We'll look into it with the courier and make it right.

Please make sure your shipping address is complete and correct at checkout. We can't be held responsible for parcels lost due to an incorrect address provided at checkout.

Questions?

If you have any questions about your order or its delivery, our team is here to help at info@dearmaisie.com.